ABOUT
bespoke travel for the curiously-minded
Turndown Service is a boutique travel agency built on one idea — that the feeling of a trip matters as much as the logistics. Every itinerary is personal, considered, and built around you.
WHY TURNDOWN SERVICE
01
the feeling is the point
Anyone can book a flight and find a hotel. What I'm actually doing is building the feeling of a trip — the pace, the texture, the moments that make it stick. The logistics are just how we get there.
02
the details are never optional
From the itinerary document to the dinner reservation to the room type — everything is considered. You'll know what to expect, when to expect it, and it'll all be presented in a way that feels as good as the trip itself.
03
bespoke means bespoke
Two days or two weeks, budget or luxury — every trip gets the same level of care. No packages. Your trip, built once, built right.
04
a real, live person
No weird call center, no contact form that disappears into the void. You'll hear back from me directly, quickly, and I'll remember what you told me last time. You get all of my attention from start to finish.
BONUS!
keeping yourself fed is very important
The right table is as important as the right hotel. I find both — the reservation worth getting, the place that isn't on any list yet, the market worth waking up early for. Dietary restrictions, allergen awareness, preferences, or just being particular about where you eat — all of it is built into the plan from day one. Hangry is not the vibe.
certified travel agent · hospitality & hotel branding background · culinary tourism · reluctant disney adult · allergen-aware traveler · spanish speaker · italian learner
THE PERSON BEHIND IT ALL
a traveler, first and foremost
I've been traveling globally my whole life — with a background in hospitality and hotel branding, years working in culinary tourism, and a lifelong habit of finding the places that don't make the top ten lists. I'm also a gluten-free traveler, which means dietary restriction planning isn't a service I added — it's something I navigate personally every trip.
It started making sense in college, studying abroad in Chile — moving in with a host family, getting my Spanish properly tested, and understanding for the first time what it actually means to be somewhere rather than just visit it. That changed how I travel. That's still how I travel.
I started Turndown Service because I love doing this. The research, the details, the moment someone lands somewhere and it feels exactly right. Not just a good deal. A feeling.
- Lindsey Fitts, Founder