This policy has been updated as of March 3, 2026.

 

1. Who We Are Turndown Service is an independent travel agency. We can be reached at lkfitts@icloud.com.

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2. What Information We Collect When you submit an inquiry through our contact form we collect your name, email address, travel preferences, and any dietary, allergen, or health-related information you choose to share. We only collect information you provide voluntarily.

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3. How We Use Your Information We use your information solely to plan and arrange travel on your behalf. This includes communicating with you about your trip, sharing relevant details with travel suppliers, and maintaining records of your booking preferences and requirements.

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4. Who We Share Your Information With To arrange your travel we may share your information with airlines, hotels, cruise lines, tour operators, and other suppliers as required to complete your booking. As an independent agent affiliated with Yeti Travel your information may also be shared with them as required for booking and compliance purposes. We do not sell your personal information to third parties. Ever.

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5. Dietary & Health Information If you share dietary restrictions, allergen information, or other health-related preferences with us this information is used exclusively to plan your travel and communicate requirements to suppliers. We handle this information with care and share it only as necessary to fulfill your travel arrangements. We are not responsible in the event that this information is mishandled (i.e., accommodations were not met, allergen cross-contamination).

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6. Cookies This website uses cookies for basic functionality and analytics. You can manage your cookie preferences via the consent banner on this site.

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7. Data Retention We retain your personal information for as long as necessary to fulfill your travel arrangements and meet legal obligations. You may request deletion of your information at any time by contacting us directly.

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8. Your Rights You have the right to access, correct, or request deletion of your personal data at any time. California residents have additional rights under CCPA. EU and UK residents have additional rights under GDPR. To exercise any of these rights contact us at lkfitts@icloud.com.

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9. Third Party Links This website may contain links to third party sites. We are not responsible for the privacy practices of any external site and encourage you to review their policies independently.

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10. Changes to This Policy We may update this policy periodically. The date at the top of this page reflects the most recent revision.

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11. Contact All privacy-related questions or requests can be directed to lkfitts@icloud.com.